Have you ever wished you could give Subway some input about what you’d like to see more of in their restaurants? That maybe, just maybe, if you had a chance to bring a seasonal promotion or menu item to their attention, then you could have kept an old favorite around a bit longer? If so, then good news! America’s largest sub sandwich chain has started a program called Tellsubway to give you that chance. All you need is a subway receipt and a few minutes, and you can log in to www.tellsubway.com to leave your feedback. Tellsubway.com’s information collection portal will ask you to put in your store number and other information, and then you will be given a guided questionnaire to help you cover the various aspects of your Subway experience.
You do need a receipt from a recent Subway purchase to participate, so depending on when you last went, the first step in this process just might be lunch. You’ll also need access to a computer with an internet connection. Once you’re all set with those things, follow this step-by-step guide:
● Open your internet browser and go to Tellsubway.com.
● Enter the store number from your receipt so that Subway can tell where you visited. This helps them know how to apply your feedback.
● Fill out the questionnaire provided to send the company detailed feedback.
● Make sure you leave a valid email address so you can get your coupon.
● Click the submit button.
● Your coupon code for a free cookie during your next visit will be sent once your survey is processed by the company.
Transparency and Responsiveness
In an industry that has traditionally enjoyed a complicated relationship with its online customer base, it is refreshing to see restaurant industry leaders stepping up to deliver customers a direct platform for discussing their experiences. It demonstrates a commitment to continuous innovation and improvement that is informed by the needs and tastes of the people most affected by the process. Considering the numerous evolutionary steps this chain has implemented over the years and the way that they have risen to be one of America’s most iconic food service brands, this step speaks volumes about the company’s commitment to the process of growing with their customers.
Don’t miss out on your chance to participate in the Tellsubway program and get your free cookie. Head on over to www.tellsubway.com today, and let them know how things went during your last visit, and help one of America’s favorite places to grab a healthy lunch continue giving you more of what you have come to love: healthy food served quickly and just the way you like it.